Refund Policy
Welcome to StoneField Pizzeria's Refund Policy. We appreciate your business and want to ensure a straightforward and fair approach to refunds. This policy applies to all purchases made through our website, stonefield.sbs, or directly from our pizzeria located at 00184, Italy, Rome, Pizza Alley.
Cancellation Policy
If you need to cancel your order, you may do so without penalty provided that the order has not yet been prepared. Orders that have been prepared or are in delivery cannot be canceled and are not eligible for a refund.
Refund Eligibility
Refunds are applicable in the following situations:
- Incorrect Order: If you receive a product that is different from what you ordered, we will either replace the item at no additional cost or offer a full refund of the purchase price.
- Defective Product: In the rare case that a product is defective or not up to our quality standards, you may be eligible for a partial or full refund. We may ask for photographic evidence of the issue.
- Non-Delivery: If you do not receive your order as a result of our mistake, you are entitled to a refund. Non-delivery due to providing incorrect delivery information at the time of order will not be refunded.
Process of Refund
To request a refund, please contact us within 24 hours of receiving your order at our +39 06 6994 1234. Provide your order details and the reason for requesting a refund. We will review your request and, if approved, process your refund within 7 business days.
Refund Method
Refunds will be processed using the original method of payment. If the purchase was made using a credit card, the refund will be issued to the same credit card used at the time of purchase.
Time Frame
We strive to process all refund requests promptly. Please allow up to 7 business days for the refund to appear on your account. This period may vary depending on your bank or credit card company.
Last Updated
This Refund Policy was last updated on March 15, 2023.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to reach out to us at +39 06 6994 1234. Our customer service team will be happy to assist you.
Additional Information
StoneField Pizzeria reserves the right to modify or update this Refund Policy at any time without prior notice. We encourage our customers to review our policy periodically to stay informed of any changes. Your continued patronage of our pizzeria and use of stonefield.sbs constitutes your agreement to our Refund Policy and any updates.
Thank you for choosing StoneField Pizzeria, where we are committed to serving you with high-quality products and excellent customer service.